The way travellers arriving at Montréal-Trudeau airport get an Uber is raising safety concerns.
Passengers in line for an Uber are expected to make a reservation on the Uber app in order to receive a PIN, which they must show to the next available driver once they reach the front of the line.
That means passengers are not seeing their driver details – name, car, rating, and more – the way the app normally works outside of the airport.
A sign at the Montreal-Trudeau airport on Dec. 23, 2025, explaining how travellers can access an Uber. (Gareth Madoc-Jones, CityNews)
In a video shared widely on Instagram last Monday, Jordan Laine, the wife of Montreal Canadiens player Patrik Laine, believes the system poses safety risks.
“When I was standing in line, everybody, I think, partially because it’s so cold outside, is just giving the driver their luggage and getting right in the car before they’re connecting to the driver on the app,” Jordan tells her followers in the video. “And obviously, ladies, this is super dangerous. Please, please, please do not get in a car that you’re not connected to on the Uber app.
“Like even when I was standing there, the driver took my luggage and I said, ‘I want to connect to you on the Uber app now.’ And he said, ‘No, we’ll do it when we get in the car.’ And I was like, ‘no, no, I want to do it now before I get in your car.’
“The problem is, when you have the Ubers lined up before you’re connected to them, they’re not marked cars like taxi cabs. You’re literally just getting into a stranger’s car.
“I think it’s actually pretty dangerous.”
Aéroports de Montréal (ADM), the city’s airport authority, says the changes to the Uber system were made to minimize congestion, and that signage is there to remind users to connect with the driver using the Uber PIN before they get in the vehicle.
The Uber pickup area at the Montreal-Trudeau airport on Dec. 23, 2025. (Gareth Madoc-Jones, CityNews)
